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Frequently asked questions

What is Prescript?

Prescript is a marketplace for finding health products and medicines — vitamins, medical devices, baby and maternal care and more — from licensed pharmacies near you. Compare prices, then choose pickup or delivery.

How do I place an order?

Browse the Quick Shop, add the items you need to your cart, choose pickup or delivery, and pay securely. You can compare prices from pharmacies near you before you check out.

What if the item I need isn't stocked near me?

You can ask pharmacies near you to source it. Add what you need and send it as a request — pharmacies come back to you on whether they can supply it and at what price, and you pay only if you accept. Asking costs nothing.

Can I get a medicine that needs a prescription?

Prescription-only medicines are in the catalogue as reference pages, without a price, and cannot be bought directly on the site. You can ask licensed pharmacies near you to source one. The pharmacy dispenses it in its own name, and your pharmacist will check what they need when you collect. Prescript does not dispense medicines or handle prescriptions.

What payment methods can I use?

You can pay securely by card, bank transfer or USSD.

Is my money safe if something goes wrong?

You pay Prescript Network Ltd, not the pharmacy, and we do not release the pharmacy's money until you have collected your order and given them your collection code. If the pharmacy cannot supply your order, or you cancel before collecting, you get a full refund including our fee. Once your payment is confirmed you will also see the pharmacy's name, address and phone number, so you can contact them directly.

Can someone else collect my order for me?

Yes. Give them your collection code and the pharmacy will hand the order over — a dispatch rider, a family member, or someone travelling from another city. Anyone holding the code can collect, so share it only with the person collecting.

Can someone else pay for my order?

Yes, and they do not need a Prescript account. Payment windows are short, so start the payment only once the money is ready. If the window lapses the order is cancelled, nothing is charged, and you can place it again.

How do I track my order?

You can follow your order status under Your Orders, and present your collection code at the pharmacy when picking up.

How do I delete my account?

You can request permanent deletion of your account and associated data from our Account Deletion page.

Policies

Read our Privacy Policy , Terms of Service, and Returns & Refunds Policy. Prescript is operated by Prescript Network Ltd (RC 9494216).