Support

Need help with Prescript? We're here for you. Reach our team by email or WhatsApp and a real person will get back to you — usually the same day during business hours.

Contact us

Frequently asked questions

What is Prescript?

Prescript is a marketplace for shopping over-the-counter health products — medicines, vitamins, medical devices, baby and maternal care and more — from licensed pharmacies near you. Compare prices, then choose pickup or delivery.

How do I place an order?

Browse the Quick Shop, add the items you need to your cart, choose pickup or delivery, and pay securely. You can compare prices from pharmacies near you before you check out.

What payment methods can I use?

You can pay securely by card, bank transfer or USSD.

How do I track my order?

You can follow your order status under Your Orders, and present your collection code at the pharmacy when picking up.

How do I delete my account?

You can request permanent deletion of your account and associated data from our Account Deletion page.

Policies

Read our Privacy Policy and Terms of Service. Prescript is operated by Prescript Network Ltd (RC 9494216).

Support - Prescript